Answer: Congenital defects are health conditions present from birth that affect the animal’s quality of life or ability to function as intended. This includes serious structural abnormalities, heart defects, or genetic conditions that become apparent as the animal matures. It does not include minor cosmetic issues or conditions resulting from injury or poor care.

Answer: Contact us immediately if you suspect a serious health issue. We’ll discuss the situation, may request veterinary records and examination findings, and work with you toward a fair resolution. Prompt communication is essential.

Answer: Injuries from accidents or mishandling, illness from poor nutrition or neglect, routine conditions (minor infections, parasites), and natural death without veterinary examination are not covered. Full terms provided at purchase.

Answer: The health certificate confirms the animal was examined and found healthy at the time of shipping. Our 1-year guarantee extends that assurance for genetic conditions. No one can predict accidents or illnesses resulting from care after delivery—that’s why your role is so important.

Answer: Our health guarantee addresses health issues, not buyer’s remorse. We encourage thorough research and communication before purchase to ensure you’re getting the right animal for your situation. If unexpected circumstances arise, contact us—we’re reasonable people and will do our best to help.